Čeština
These terms and conditions apply to purchases in the online shop https://www.sandratex.cz/. The Terms and Conditions specify the rights and obligations of the Seller and the Buyer.
Basic information:
Shop operator and supplier of goods:
Oleksandra Hadravkova
The person responsible for the operation of the shop: Oleksandra Hadrávková
Headquarters: Dřevčice 21, 250 01, Praha East
ID: 05602572
Tel: +420
1. General provisions
All contractual relations are concluded in accordance with the legal order of the Czech Republic. If the contracting party is a consumer, relations not regulated by the Terms and Conditions are governed by the Civil Code (No. 89/2012 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.).
These terms and conditions are valid for all purchase contracts concluded between the Supplier and the Customer. Provisions relating to the statutory rights of the consumer apply only to the buyer in the position of a consumer (e.g. withdrawal from the purchase contract pursuant to § 1829 et seq. of the German Commercial Code). The Supplier reserves the right to change or supplement the terms and conditions. The Supplier shall publish the amended terms and conditions in an appropriate manner on the website https://www.sandratex.cz/ as well as in their own establishments. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
The Terms and Conditions do not apply to cases where the person who intends to purchase goods from the Seller is a legal person or a person who acts in the course of ordering goods in the course of his business or in the course of his independent exercise of his profession. By concluding the Purchase Contract, the Buyer confirms that he/she has read these Terms and Conditions and that he/she agrees to them. The buyer is notified of the terms and conditions sufficiently in advance of the actual execution of the order and thus has the opportunity to familiarize himself with them. The concluded contract is archived by the supplier for the purpose of its successful execution and is not accessible to third parties.
Information on the individual technical steps leading to the conclusion of the contract can be found in the ordering process in the online shop https://www.sandratex.cz/ and the buyer has the opportunity to check the order and correct it if necessary before the actual dispatch of the order. These terms and conditions are displayed on the website of the online store and thus allow their archiving and reproduction by the buyer.
Provisions deviating from the terms and conditions may be negotiated in the purchase contract with the seller. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.
2. Orders
Orders placed through the online shop are considered binding.
We dispatch the goods no later than the third working day after ordering. During the Christmas holidays, orders are processed on a limited basis, when buyers are informed on the website about the actual delivery dates.
The goods will be delivered to the address specified in the order, therefore, all mandatory data, including the phone number in the order, must be filled in properly. The ordered goods are sent according to the payment option.
In the case of delivery by cash on delivery, the delivery fee is added to the price of the goods. The buyer is informed of the actual price of postage and delivery charges when purchasing the goods, before completing the order.
3. Conclusion of the purchase contract
The contract is concluded in the Czech language. If a translation of the text of the contract is created for the buyer's needs, the interpretation of the contract in the Czech language shall apply in the event of a dispute over the interpretation of terms.
Orders can be received in the following ways:
Through the online shop https://www.sandratex.cz/;
By e-mail info@sandratex.cz
By phone or SMS at +420
On the website of the online store you can find a list of goods presented by the supplier for sale, including the prices of individual goods. The offer for sale of the goods and the prices of these goods remain valid for as long as they are displayed on the webshop pages, except for the provisions on cancellation of the order by the customer. This provision does not limit the seller's ability to conclude a purchase contract on individually agreed terms.
The web interface of the online shop also contains information on the costs associated with the packaging and delivery of goods. The information on the costs associated with the packaging and delivery of goods listed in the web interface of the shop is valid only in cases where the goods are delivered within the Czech Republic.
To order goods via the online store, the buyer fills in the order form in the web interface of the store.
The order form contains information about:
ordered goods (the ordered goods are "inserted" by the buyer into the electronic shopping cart of the web interface of the store),
the method of payment of the purchase price of the goods, information about the required method of delivery of the ordered goods,
information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the "Order").
An order for goods created on the website of the online store is a proposal for the conclusion of a purchase contract. Before sending the order to the Seller, the Buyer is allowed to check and change the data entered by the Buyer in the order, including with regard to the Buyer's ability to detect and correct errors arising when entering data into the order. The Buyer sends the order to the Seller by clicking on the "Order" button. The data provided in the order are considered correct by the Seller when the Buyer confirms these data by "Ordering" the goods. The Seller shall confirm receipt of the order to the Buyer immediately upon receipt by e-mail to the Buyer's e-mail address specified in the user interface or in the order (hereinafter referred to as the "Buyer's e-mail address"). This message shall automatically inform the Customer that the Supplier has received his order, but shall not be deemed to constitute acceptance of the proposal to conclude a purchase contract. In the following days, the Buyer will receive another e-mail message informing him that the order has been received and is being processed. The moment of conclusion of the purchase contract is deemed to be the delivery of this message; except for the provisions on cancellation of the order by the supplier. The prices of the goods shall be valid at the time of the order, except for the provisions on cancellation of the order by the customer.
Depending on the nature of the order (quantity of goods, amount of the purchase price, estimated shipping costs), the Seller is always entitled to ask the Buyer for additional order confirmation (for example, in writing or by phone).
All goods presented in the online shop https://www.sandratex.cz/, is not considered a proposal to conclude a purchase contract. Section 1732 shall not apply in this case. The proposal to conclude a purchase contract is only made by the Buyer with his order.
The Buyer acknowledges that the Seller is not obliged to enter into a Purchase Agreement, especially with persons who have previously materially breached their obligations to the Seller.
The Buyer further acknowledges that if he enters his Tax Identification Number (TIN) in the order form, the validity of this TIN will be verified against the allocation for VAT purposes. In the event of an invalid or incorrectly entered TIN, this TIN will not appear on the subsequently issued tax invoice.
The buyer agrees to the use of remote communication means in concluding the purchase contract. Costs incurred by the Buyer in the use of remote means of communication in connection with the conclusion of the Purchase Contract (internet connection costs, telephone call costs) shall be borne by the Buyer.
4. Payment terms and price of goods
The Supplier reserves the right to change prices. Valid prices are confirmed to the Buyer by the Supplier at the time of order confirmation.
The purchase price can be paid in cash (direct purchase, cash on delivery), by bank transfer to the seller's account, or through the Pays payment gateway. Unless otherwise agreed by the parties, the buyer is obliged to pay the price of the goods delivered within 2 weeks from the date of the invoice. In the event of delay in payment, the Buyer shall be obliged to pay contractual default interest of 0.1% of the invoice price for each day of delay.
If a reminder procedure is initiated, the debtor shall pay a fee of CZK 100 per reminder. The ownership right passes from the seller to the buyer at the moment of payment of the price of the goods. The moment of payment shall be understood as in case of payment in cash (direct purchase, cash on delivery) - the receipt of the relevant amount by an authorised person; in case of transfer to an account, the day of crediting the relevant amount to the seller's account and in case of online payment by card, the day of payment shall be the day of crediting the relevant amount to the account.
In the case of a registered debt, orders are not processed until the debt is settled. If the debt is not settled within 14 days of receipt of the new order, the new order will be cancelled. If non-payment recurs, goods will only be sent after payment of all amounts due has been made in advance. If the parcel/package is returned to sender, double postage will be charged on the next order. International postage is always paid by the customer.
The payment condition is payment in cash upon delivery of the object of performance or the possibility to use other payment methods, which are listed below. The Supplier shall be entitled to require a deposit of up to 100% of the order value prior to delivery. If an advance payment is required, a "Advance Invoice - Tax Document" shall be issued. After delivery of the goods, the value of the advance payment shall be deducted from the tax invoice.
Payment methods:
payment in cash on receipt of goods
payment by cash on delivery
payment by bank transfer (the customer will receive the payment details after the order is closed)
on-line payment via the Pays.cz payment gateway
Together with the purchase contract, the buyer is also obliged to pay the supplier the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods.
By concluding the purchase contract, the buyer gives the seller consent to the processing of his contact data until he expresses his disagreement with this processing in writing. The contact details provided by the buyer at the time of ordering shall be used exclusively for our purposes and shall not be disclosed to any other entities except payment processors.
In case of non-cash payment, the buyer is obliged to pay the purchase price together with the variable symbol of the payment. In the case of non-cash payment, the Buyer's obligation to pay the price is fulfilled when the relevant amount is credited to the Supplier's account. If the relevant amount is not credited to the Supplier's account within 6 calendar days, the order will be cancelled.
Any discounts on the price of the goods provided by the Supplier to the Buyer cannot be combined. Discount codes issued by the Supplier can only be applied to non-stock and non-discounted goods, unless otherwise stated.
On the basis of the purchase contract, the supplier shall issue a tax document - invoice to the buyer. The supplier is not a payer of value added tax.
5. Conditions for redeeming a gift voucher
In the event of suspected repeated use of discount codes that is contrary to good morals and where such activity bears signs of fraudulent conduct, the Supplier reserves the right not to deliver the goods without prior notice.
6. Transport, personal collection and delivery of goods
We usually dispatch the goods on the next working day, but within three working days at the latest. During the Christmas holiday period, orders are processed on a limited basis, when buyers are informed on the website about the actual delivery dates.
Due to the immediate invoicing and subsequent shipment of the ordered goods, it is not possible to make a reorder or changes in the original order, unless the buyer agrees otherwise with the seller. Orders are processed in the order in which they arrive.
Methods of delivery of goods in
Parcel to Parcel Office (Czech Post)) Goods weighing up to 20Kg.
Parcel to Post Office (Czech Post)) Goods weighing up to 30Kg.
Parcel in hand (Czech Post) Goods weighing up to 30Kg.
Delivery to address (Zasilkovna.cz) Goods weighing up to 10Kg.
Collection at a branch (Zasilkovna.cz) Goods weighing up to 10Kg.
Delivery methods Slovakia:
Collection at a branch (Zasielkovna.sk) Goods weighing up to 10Kg.
Delivery to address (Zasielkovna.sk) Goods weighing up to 10Kg.
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In the case of delivery by cash on delivery, the delivery fee is added to the price of the goods. The buyer is informed of the actual price of postage and delivery charges when purchasing the goods, before completing the order.
If the Buyer refuses to accept the goods sent by the carrier, based on a valid order confirmed by the Seller, for reasons other than legal reasons, the Seller is entitled to claim compensation from the Buyer for the damage caused to the Seller by this action. In particular the costs of postage and packing.
Receipt of the shipment
Upon receipt of the goods from the carrier, we recommend that you thoroughly inspect the goods immediately upon receipt. If the packaging is damaged or there are other factors that indicate that the goods themselves may be damaged. We recommend that you do not accept the shipment or make a note of the damage to the shipment with the driver of the shipping service. If the Buyer does not promptly point out the defects in the consignment, the Supplier may claim damages from the Buyer for any loss incurred in connection with the delay.
Check the contents of the shipment after the driver leaves, the driver does not wait to check the contents when handing over.
By signing the delivery note to the carrier, the customer agrees to accept the goods and confirms that the shipment is not mechanically damaged. Therefore, it is better to check the shipment carefully before signing.
7. Withdrawal from the purchase contract
The consumer has the right to cancel the order, i.e. to withdraw his proposal to conclude the purchase contract, without any penalty until the goods are dispatched. The consumer is obliged to notify the seller of this fact by e-mail or telephone. Cancellation can be made either by telephone at 732
The right to withdraw from the purchase contract is the consumer's right under Section 1829 et seq. of the Civil Code. In the case of purchases made in the course of business activity (indication of an ID number on the purchase receipt), the right to withdraw from the purchase contract does not arise. In this case, sales are governed by the Civil Code (Act No. 89/2012 Coll.), however, the provisions on consumer contracts (distance contracts) are excluded.
If the purchase contract is concluded by means of distance communication (in an online shop), the consumer has the right to withdraw from the contract within 14 days of receipt of the goods without giving any reason (if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods), in accordance with Section 1829(1) of the Civil Code. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence.
In the event that the consumer wishes to withdraw from the contract within 14 days according to the previous paragraph, he/she shall contact the seller and preferably indicate in writing that he/she is withdrawing from the contract with the order number, date of purchase and account number for the refund. The consumer may send the withdrawal from the purchase contract, inter alia, to the seller's address or to the seller's e-mail address info@sandratex.cz.
In case of withdrawal from the contract, the consumer bears the costs of returning the goods.
If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the consumer before the consumer hands over or delivers the goods.
The Buyer acknowledges that if the goods returned to the Supplier are damaged, worn out or otherwise devalued, the Supplier shall be entitled to compensation from the Buyer for the damage incurred. The Supplier is entitled to unilaterally set off the claim for payment of the damage against the Purchaser's claim for reimbursement of the purchase price. Ordinary damage to the original packaging caused by unpacking the goods cannot be considered as deterioration of the goods.
The Buyer acknowledges that according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from a contract of sale for the supply of goods that have been modified according to the wishes of the Buyer or for his person, from a contract of sale for the supply of goods in closed packaging that the consumer has removed from the packaging and for hygienic reasons it cannot be returned.
In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of § 1829 paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time until the buyer takes over the goods. In such case, the seller shall refund the purchase price to the buyer without undue delay, without any delay, by cash to the account designated by the buyer.
Cancellation of the order by the supplier - the supplier reserves the right to cancel the order (purchase contract) or part of it in the following cases: the goods are no longer produced or delivered or the price of the goods has changed significantly, as well as in the case of an obvious error in the price of the goods (i.e. a price obviously different than the usual price for this type/type of goods). An obvious error in the price of the goods is considered to be, for example, a misprint of the first three digits instead of four, an obviously low price of the goods (e.g. 70 % lower than the usual price for these types and type of goods), and other obvious clerical errors. In the event that this situation arises, the Seller will contact the Buyer immediately to agree on a course of action. If the Buyer has already paid part or all of the purchase price, the amount will be transferred back to the Buyer's account or address as soon as possible within 10 working days, but no later than 30 days after the Seller has cancelled the order.
All presentation of goods placed in the web interface of the shop is informative and the seller is not obliged to conclude a purchase contract regarding these goods. Section 1732(2) of the Civil Code shall not apply.
However, the Act's provision for withdrawal from the contract within 14 days cannot be understood as an option for free loan of goods. If the consumer exercises the right of withdrawal within 14 days of receipt of the performance, he must, within 14 days of withdrawal, hand over to the seller everything he has received under the contract of sale. If this is no longer possible (e.g. the goods have been destroyed or consumed in the meantime), the consumer must provide monetary compensation in return for what can no longer be returned. If the returned goods are only partially damaged, the seller can claim damages against the consumer and set off his claim against the refunded purchase price. In such a case, the seller is obliged to prove the damage incurred. In such a case, the seller shall only refund the consumer the reduced purchase price.
If a gift is given to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the condition that if the buyer withdraws from the purchase contract, the gift contract with respect to such gift ceases to be effective and the buyer is obliged to return the gift together with the goods to the seller.
The Seller may unilaterally offset the purchase price to be refunded to the Buyer against its actual costs incurred in returning the goods.
The Buyer acknowledges that shipments sent to the Seller on COD will not be accepted.
8. Rights from defective performance
The rights and obligations of the contracting parties with regard to rights arising from defective performance are governed by the relevant generally binding regulations (in particular, the provisions of Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of Act No. 89/2012 Coll., the Civil Code).
The seller is liable to the consumer that the item is free from defects upon receipt. In particular, the seller is liable to the consumer that at the time the consumer took delivery of the item,
the goods have the characteristics agreed between the parties and, in the absence of an agreement, such characteristics as the seller or manufacturer described or the buyer expected in view of the nature of the goods and on the basis of the advertising carried out by them,
the item is fit for the purpose for which the seller states it is used or for which an item of that kind is usually used,
the item corresponds in quality or workmanship to the agreed sample or specimen, if the quality or workmanship was determined according to the agreed sample or specimen,
the item is in the appropriate quantity, measure or weight (whereby by the nature of the production technology there is a tolerance of +/- 5% on dimensions and fillings before washing) and the item meets the requirements of the legislation.
If the item does not have the above-mentioned characteristics, the consumer may also demand the delivery of a new item without defects, unless this is disproportionate due to the nature of the defect, but if the defect concerns only a part of the item, the consumer may only demand the replacement of the part; if this is not possible, he may withdraw from the contract. However, if this is disproportionate in view of the nature of the defect, in particular if the defect can be remedied without undue delay, the consumer shall have the right to have the defect remedied free of charge. The consumer shall also have the right to the delivery of a new item or the replacement of a part in the case of a removable defect if he cannot use the item properly because of the recurrence of the defect after repair or because of a greater number of defects. In such a case, the consumer also has the right to withdraw from the contract.
If the consumer does not withdraw from the contract or does not exercise the right to have a new item delivered free of defects, to have a part of the item replaced or to have the item repaired, the consumer may claim a reasonable discount. The consumer is also entitled to a reasonable discount if the seller is unable to supply him with a new item without defects, to replace a part of the item or to repair the item, and if the seller fails to remedy the defect within a reasonable time or if it would cause the consumer considerable difficulty to remedy the defect.
The right of defective performance does not belong to the buyer if the buyer knew before taking over the thing that the thing has a defect or if the buyer himself caused the defect.
The buyer is entitled to exercise the right to claim for defects that occur in consumer goods within twenty-four months of receipt. If the defect appears within six months of receipt, the goods shall be deemed to have been defective upon receipt.
If the buyer has not notified the defect in time, he loses the right to withdraw from the contract.
When sending a complaint, the buyer is obliged to attach a copy or original sales document, furthermore, he is obliged to describe the defect in question and attach current contact details (including email address).
This warranty does not cover defects in the goods that are caused by normal wear and tear or improper use or care.
The Buyer acknowledges that shipments sent to the Seller on COD will not be accepted.
The rights from defective performance shall be exercised by the buyer at the seller's registered office address where the acceptance of the claim is possible with regard to the range of goods sold.
9. SECURITY AND PROTECTION OF INFORMATION AND PERSONAL DATA
In accordance with Article 13 of Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation (hereinafter referred to as the "Regulation"), the operator of the e-shop as the data controller (hereinafter referred to as the "Controller") hereby informs its customers (hereinafter referred to individually as the "Data Subject") that:
The personal data of the Data Subject that will be submitted to the Controller when sending the order will be processed for the purpose of concluding the purchase contract and its subsequent performance, including the handling of any claims of the Data Subject from defective performance. The legal basis for the processing of the Data Subject's personal data is therefore the performance of the purchase contract based on the Data Subject's order and, at the same time, the fulfilment of the Controller's legal obligations under the legislation governing rights and obligations in relation to consumer protection and accounting.
The reason for providing the Data Subject's personal data to the Controller is to identify the contracting parties necessary for the conclusion and performance of the purchase contract, which would not be possible without the provision of this data.
The personal data of the Data Subject will be processed for the period for which the Administrator is obliged to keep such data according to generally binding legal regulations, i.e. for at least 5 years according to the Accounting Act or for 10 years according to the VAT Act.
No automated decision-making or profiling will occur in the processing of the Data Subject's personal data.
The controller has not appointed a data protection officer or designated a representative to carry out its obligations under the Regulation. The Data Subject's personal data may be provided to the delivery service provider chosen by the Data Subject for the purposes of proper order processing, as well as to persons who provide legal and accounting services to the Controller in order to ensure the proper performance of the obligations set out in generally binding legal regulations. The Controller does not intend to transfer the Data Subject's personal data to a third country, an international organisation or to third parties other than those mentioned above.
The data subject has the right to request from the Controller access to his/her personal data, their correction or deletion, or restriction of processing, and to object to processing, has the right to the portability of these data to another controller, as well as the right to lodge a complaint with the Office for Personal Data Protection if he/she considers that the Controller is processing personal data in violation of the Regulation.
10. Cost of using remote means of communication
The buyer agrees to the use of remote communication means in concluding the purchase contract.
Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself.
11. Exchange of goods
If there is an incorrect choice of e.g. size or material, the buyer may, by prior agreement with
In this case, only the postage and packing will be charged, any difference will be compensated or charged afterwards.
The buyer must notify the seller of the fact that the goods are being exchanged by sending an email message to info@sandratex.cz or in writing to the seller's address.
12. Applicable law
If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. This is without prejudice to the consumer's rights under generally binding legislation.
13. Final provisions
Consumer complaints are handled by the Seller via an electronic address info@sandratex.cz. The Seller shall send information about the settlement of the Buyer's complaint to the Buyer's electronic address.
All matters and any disputes arising under the Agreement shall be governed exclusively by the laws of the Czech Republic and shall be resolved by the competent courts of the Czech Republic.
Our company, for customer care reasons, prefers to resolve any disputes first out of court, for which purpose any buyer - consumer can contact our contact address.
Any disputes between the Seller and the Buyer may continue to be resolved out of court. In such a case, the Buyer - consumer can contact an out-of-court dispute resolution entity, which is, for example, the Czech Trade Inspection Authority. For more information on this out-of-court dispute resolution, please visit https://adr.coi.cz/cs
The purchaser hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.
The Seller is entitled to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade office. Supervision of the protection of personal data is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No 634/1992 Coll., on Consumer Protection, as amended.
These terms and conditions are valid in the version stated on the Seller's website on the date of conclusion of the purchase contract. The consumer's order, once confirmed as a concluded contract between the buyer and the seller, is archived for the purpose of its execution and further registration and its status is accessible to the buyer. The contract may be concluded in the Czech language or in other languages, unless this is the reason for the impossibility of its conclusion.
These terms and conditions allow the consumer to archive and reproduce them. At the moment of conclusion of the purchase contract, the buyer accepts all the provisions of the terms and conditions in the wording valid on the date of sending the order, including the price of the ordered goods stated in the confirmed order, unless otherwise demonstrably agreed in a particular case.
The Buyer acknowledges that the Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.
These terms and conditions take effect on 01.09.2022
Oleksandra Hadravkova
Dřevčice 21
250 01 Prague East
Tel: 732
Email info@sandratex.cz
TERMS AND CONDITIONS OF SANDRATEX.CZ VALID FROM 1.9.2022
TERMS AND CONDITIONS OF SANDRATEX.CZ VALID FROM 28.2.2021